This last week I was pondering how I could change some of the forms at the store in order to bypass the phone ringing a thousand times a day with the same questions that seem to be answered on the forms that these bridesmaids and brides have in front of them.
Twirl has such a uniform way to keeping tabs on each bridal party. We use various websites the send thank-you emails, to make appointments, send emails about updates/deadlines, and how to order a dress from Twirl for the brides wedding. After being there for over a month now, I have noticed that a lot of the emails have not been updated with current policies, and bridesmaids do not like to read in general. So I took it upon myself to completely revamp all the emails to make it idiot proof for those that do not like to read lengthy emails. Highlighting certain phrases seems to work. Now we don't get 20 phone calls a day asking the same questions about how or where to order a dress or get information.
Of course I asked before I decided to change how the Twirl girls have been doing it for the last 4 years, but they seemed to be very content with what I did to make the store seem less chaotic without the phone ringing off the hook every day. I like to make life as less complicated as possible and starting with simple tasks like forms at work, helps every little bit.
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I'm glad they were cool with you changing things around a bit. Sometimes it's just good to have a fresh set of eyes and ears around to notice the little things that could be done differently to make a big difference. Good work!
ReplyDeleteThat's awesome that you took the initiative to not only redo the forms for your own sanity but also to help out your co-workers and your clients. Weddings can be a stressful time for the wedding party and every little bit of simplification goes a long way.
ReplyDeleteI like to be efficient also. I hate wasting time, effort and space. I am constantly looking for new ways to perform tasks. Its great that you work with people who are willing to accept change and aren't so stuck in their ways.
ReplyDeleteAmazing how little details can be brushed off even though by doin a little tweaking here and there, you can become more efficient. Go Abby!
ReplyDeleteI agree. I like the way you are being efficient and think that if places of business can do this it helps everyone. I am trying to do the same thing with my internet site through ASU. Can't wait to hear more.
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