Bridezillas

I know that most girls dream of that day that they walk down the aisle in a big white dress with all their family and friends there to see you marry the person of your dreams. The process leading up to that gets stressful and brides tend to get ruthless and become what people call "bridezillas". The Twirl girls try to make the wedding planning as stressful as possible and help out in anyway we can, but sometimes we get a "red sticker" bride. Let me explain what that means; we have a color sticker system that we put on the brides file to let the Twirl girls know how high maintenance they can be. It just lets us know if we need to give a little extra attention or care when speaking with them or answering any of their questions. Being a red sticker bride means extreme bridezilla. In the last week I have dealt with two red sticker brides that were just awful to me which was defiantly not necessary. They are demanding and have no sensitivity towards others and treated me as if I was incompetent. This made me want to curse her and tell her what I really thought, but of course I kept my composure and apologized profusely for the mistake that she made. I made her feel at ease after the 15 minutes of cruelty, but it was worth it because you want to make the bride happy so she can refer us to her friends. Bridezillas think the world revolves around them and they demand intangible things. They are just unbearable to be around when it comes to the planning process and will put down everyone on the way. I always thought your wedding was supposed to be a blissful time, happy times, planning the most memorable day of your life, but apparently this is not the case. I have learned what a real bridezilla is and I decided when I get married I am going to let my mom choose everything and hope to be a green sticker bride!

My Revamping of Forms

This last week I was pondering how I could change some of the forms at the store in order to bypass the phone ringing a thousand times a day with the same questions that seem to be answered on the forms that these bridesmaids and brides have in front of them.
Twirl has such a uniform way to keeping tabs on each bridal party. We use various websites the send thank-you emails, to make appointments, send emails about updates/deadlines, and how to order a dress from Twirl for the brides wedding. After being there for over a month now, I have noticed that a lot of the emails have not been updated with current policies, and bridesmaids do not like to read in general. So I took it upon myself to completely revamp all the emails to make it idiot proof for those that do not like to read lengthy emails. Highlighting certain phrases seems to work. Now we don't get 20 phone calls a day asking the same questions about how or where to order a dress or get information.
Of course I asked before I decided to change how the Twirl girls have been doing it for the last 4 years, but they seemed to be very content with what I did to make the store seem less chaotic without the phone ringing off the hook every day. I like to make life as less complicated as possible and starting with simple tasks like forms at work, helps every little bit.